FAQs

ARE YOU STILL BREWING DURING THIS PERIOD?

Yes! Today, the world may look a little different but it's our hope that you guys continue to stay safe and feel AWESOME during this uncertain times. Social distancing or keeping indoors can be rough, but we can get through this together. We're offering FREE SHIPPING to your doorstep to help you get through your work-from-home, study-from-home or chill at home days with straight up great cold brews! Remember, we're here for you!

Bootstrap Beverages remain in full operations even with the newest measures announced on 21st April 2020.

DO I GET A BOX FOR MY DELIVERY?

If you purchased our Bootstrap Mix Pack, YES! Each of our Bootstrap Mix Pack comes with our iconic gift box as well as six unique cold brew flavors. Perfect as a gift for any occasion. You can even include a note for your delivery under the <Special Instructions for Seller> prior to checking out and we will do our best to include the note in the delivery for you!

If you order any of our other products available online, you can input a request for a box under <Special Instructions for Seller> prior to checking out. However, due to the popularity of our mix pack, this may not guarantee that your order will be packaged in a box. We seek your kind understanding on this matter.

CAN I MIX-AND-MATCH MY COLD BREWS?

Presently, the mix-and-match option is available exclusively only to our subscribers.

If you are looking to make a subscription purchase or to mix and match your subsequent deliveries, feel free to reach out to via our live chat or email: info@bootstrapbeverages.com . We will be glad to assist you.

WHAT IS COLD BREW COFFEE?

Cold brew is coffee that has been steeped and infused with cold water over a long duration of time (usually more than 12 hours). Unlike hot coffee that is then chilled or served over ice, cold brew is fresh coffee and filtered water that is brewed slowly without heat. This process produces a coffee that has a much smoother flavour without that usual bitterness or sourness that you usually get in black coffee.

HOW LONG DOES BOOTSTRAP'S COLD BREW LAST?

Flavour Fridge-Life

Cold Brew Black

Up to 30 days

Cold Brew Strong

Up to 30 days

Cold Brew Coconut Milk and Coconut Nectar

Up to 10 days

Cold Brew Milk & Manuka

Up to 12 days

Cold Brew Oat Milk

Up to 12 days

Cold Brew Mixer

Up to 30 days

Cold Brew Hojicha Tea

Up to 26 days

Cold Brew Rooibos Orange Tea

Up to 21 days

DO YOU RECYCLE YOUR BOTTLES? 

Yes! All our cold brews are bottled in 100% recyclable glass bottles. Simply pass any empty Bootstrap bottles to our delivery team during your next order.

WHERE DOES YOUR COFFEE COME FROM?

We use the highest quality single-origin arabica coffee that we source from small family growers in Kintamani Bali.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Once your payment has been verified, your order will be shipped out on the date that was selected at checkout.

WHAT ARE THE SHIPPING RATES?

We offer free shipping islandwide within Singapore!

DO YOU SHIP INTERNATIONALLY?

Bootstrap is committed to brewing fresh locally in every city that we are in. Presently, we are able to ship to customers in Singapore and Indonesia (Bali & Jakarta).

HOW DOES SUBSCRIPTIONS WORK?

We absolutely look forward to waking up or going to the office knowing that there’s always a fridge fuelled up with Bootstrap cold brews. Perfect for the office or home, so that you and your family or colleagues can have the smoothest cold brew always on hand. Simply choose your favorite flavour, quantity and frequency and we will handle the rest. Never run out of the smoothest cold brew again. Go to our subscriptions and enjoy 5% off now!

HOW DO I MANAGE MY SUBSCRIPTIONS?

It’s really easy. Simply log in to the account that you’ve created when you place a subscription order with us. You can register your account on our homepage or click here. Once you’ve logged into your account, click “Manage Subscriptions” on the left of the account portal which will allow you to do a number of things: You can swap flavours or products, pause or change the frequency of your orders, you can also skip an order if you happen to be travelling or trigger an easy cancellation if it’s just too much for you. Your subscription details will be saved so if you want to re-activate your subscription at any time it only takes one click! Make changes to your billing or shipping information in the account portal too. If you have any other questions, email us on info@bootstrapbeverages.com and we will get back to you shortly!